Your health
in safe hands
From health issues to medical support. We take care of you while you take care of others.
In cooperation with #Logo Partners
24/7 Assistance
Medical cover for
your assignment in Germany
- 24/7 assistance in the Polish language
- Making appointments for doctor's visits
- Free choice of doctor anywhere in Germany
Claims reporting procedure
Just four steps from doctor's visit to reimbursement
1
Make an appointment
Arrangement of medical appointments through the Assistance.
2
Visit to doctor/hospital
Treatment of acute illnesses is insured throughout Germany.
3
Claim submission
Easy submission of invoices and prescriptions via the claims form.
4
Cost reimbursement
Quick and easy reimbursement of treatment costs.
File a claim
Submit your invoice with just a few clicks
Support
If you have any questions about the tariff, please contact us
If you have any questions about your contract or the insured benefits, we recommend that you contact us using the contact form.
Tariff overview
Your all-round insurance cover for carers in Germany
MAWISTA Reisecare
24/7 medical assistance / emergency call centre
Unlimited medical cost coverage in acute cases
Outpatient medical treatments
Inpatient hospital treatment, incl. operations
Transport costs to the nearest suitable hospital
Return transport to the home country
Cost coverage even after the end of the insurance until the day of transportability
Medicines and dressings prescribed by a doctor
Dental treatment and repair as well as temporary dentures after an accident
€250
Rescue and recovery costs after an accident
€5,000
Frequently asked questions
Questions about the tariff
Illness
Cost reimbursement
Benefit
If you need help with acute illnesses or planned visits to the doctor, you can call our 24/7 assistance at any time on +49 7024 46951-0 They will advise you in Polish.
If you have any questions about your insurance tariff, you can contact customer service by e-mail at info@mawista.com The answers will be machine translated into Polish by us.
For minor illnesses (e.g. flu, headaches or minor accidents), we recommend visiting a general practitioner in the neighbourhood. If you have a toothache, you should go directly to a dentist.
In the case of severe pain and serious accidents, you should go to hospital. If hospitalisation is necessary (e.g. due to an operation), the insurer should be contacted immediately. In this case, the staff at the emergency call centre will clarify the details of cost coverage directly with the hospital. This has the advantage that high hospital bills do not have to be laid out. The insurer pays the costs directly.
In acute emergencies, please call the emergency doctor on 112, after which you should inform the Assistance as soon as possible to ensure that all necessary costs are covered.
The basic requirement for receiving a declaration of assumption of costs is the treatment of an acute illness (no previous illness) that is medically necessary and cannot be postponed.
The following documents must be submitted to verify these requirements:
- a detailed report from the doctor who ordered the operation
medical history - symptoms
- Information on when the operation is to take place
Please inform the Assistance as soon as you know that inpatient treatment or an operation is necessary so that the costs can be clarified with the hospital in good time.
Rechnung werden über unser Invoices are submitted using our Claims form . This must be completed in full. After submitting the form, you will receive an automatic confirmation of receipt by e-mail. The insurer will then check the eligibility of the invoice for reimbursement and initiate all further steps.
You can submit several invoices at the same time. Make sure that each invoice is complete and contains all the necessary information. You can upload them using our claims form.
The invoice should contain the following information: Name of the doctor, diagnosis, exact description of the treatments or examinations carried out and the date of treatment.
No, prior translation is not necessary.
The insurer requires the following documents to check hospital invoices:
- Admission notification from the hospital
- Discharge note from the hospital
- invoice
- Complete discharge report
As a rule, we process submitted invoices within a few days, and refunds are usually made within two weeks.
After checking your invoice, you will receive feedback from us detailing which costs are covered and whether any deductibles apply.
The costs of medication are generally covered if they have been prescribed by a doctor for the medically necessary treatment of an acute illness.
Yes, you have a free choice of doctor in Germany and can choose both general practitioners and specialists according to your needs.
If you call the Assistance, they will arrange an appointment with a doctor for you.
You must first pay smaller medical bills (e.g. for GPs) yourself and then submit them to us for reimbursement. In the case of hospitalisation or operations, the insurer will cover the costs directly.
If you need help making an appointment, our Polish-speaking assistance team will be happy to help you.
In principle, MAWISTA Reisecare will only reimburse the costs of treatments that are medically necessary and occurred after the start of the insurance. This means that the insurer will not pay for treatment of pre-existing conditions.
The insurance conditions describe under § 3 in which cases there is no insurance cover.
1. no insurance cover is provided for
a) medical treatment and other medically prescribed measures which are a reason for travelling;
b) medical treatment and other medically prescribed measures, the necessity of which was known to the insured person prior to the commencement of the insurance or at the time of taking out the insurance, or which the insured person should have expected according to the circumstances known to him/her;
c) dental treatments that go beyond pain-relieving treatments, repairs to dentures and temporary dentures;
d) massage and wellness treatments, mud and lymphatic drainage as well as the purchase of prostheses and aids;
In principle, MAWISTA Reisecare will only reimburse the costs of treatments that are medically necessary and occurred after the start of the insurance. This means that the insurer will not pay for treatment of pre-existing conditions.
The insurance conditions describe under § 3 in which cases there is no insurance cover) Treatment of alcohol, drug and other addictions and their consequences;
f) childbirth after the 36th week of pregnancy as well as non-medically-indicated and postponable terminations of pregnancy and their consequences;
g) treatment or hospitalisation due to infirmity, dependency or custody;
h) psychoanalytical and psychotherapeutic treatment and hypnosis;
i) injuries caused by active participation in competitions organised by sports organisations and the associated training;
j) treatment by spouses, life partners, parents or children.
parents or children. Proven material costs will be reimbursed in accordance with the tariff.
2 If medical treatment or other measures exceed what is medically necessary, the insurer may reduce the benefit to a reasonable amount. The fees and charges invoiced may not exceed what is considered customary and reasonable in the country concerned. Otherwise, the insurer may reduce the reimbursement to the customary national rates.
